Got a question?

We aim to get your order out the door fast - most orders are dispatched within 1 business day from our Adelaide warehouse.

Shipping is handled by Australia Post, so delivery times depend on your location:

• Adelaide Metro: as quick as 1-2 business days
• Other Metro areas: typically 2–6 business days
• Remote areas: may take a little longer

Please note these timeframes are estimates only. During busy periods (like sales or Christmas), deliveries can take a bit longer than usual.

All orders are sent via Australia Post, and a tracking number is automatically generated from their end when we put the parcel into their system. You should then receive tracking details from Australia Post once the order is dispatched, but the system isn't perfect and there are times where the tracking number is not sent.

If you have any issues with tracking your order after we have dispatched it, please email us at cheers@heapsgoodspirits.com.au and we will do our best to help.

If anything’s not quite right with your order, flick us an email at cheers@heapsgoodspirits.com.au (or message us on Facebook) and we’ll sort it out ASAP.

We use a specific Australia Post service that is designed for alcoholic beverage delivery, so we don’t have many issues at all regarding missing or damaged deliveries. But once your order arrives, be sure to check it right away for damage or missing items just in case.

Yep! If you're nearby, you can visit our Hahndorf tasting room, located at Shop 2/57 Mount Barker Rd, Hahndorf, SA, 5245. We offer tasting paddles, cocktails, as well as bottle sales. Visit this page for more info and opening hours.

Otherwise, we often pop up at gin festivals and Royal Shows doing free tastings, so keep an eye out - you never know where you might spot us!